Secret of Business
The store owner teaches a new employee the secret of business:
“You should know that you cannot let customers leave without buying anything just because our store does not have the brands that they wants. You must recommend- and sell them substitutes.
“One day the employee is in the store and a customer comes in.
“I want to buy toilet papers.”
“Sorry. We’re just out of them.” Remembering what his boss told him, however, he quickly adds, “But we do have high- quality sand paper.”
